Refund and Returns Policy

EcoVibe Refund and Return Policy

ecovibe.com.au has a return goods policy under New South Wales Consumer Laws and subject to Manufacturer’s Warranty

Please choose carefully as refunds are not provided if you have simply changed your mind, made a wrong selection or found a cheaper item elsewhere.

  • ecovibe.com.au offers 30 days return policy on selected items based on manufacturer return policies. For further information, not listed here, please contact ecovibe.com.au.
  • All products returned MUST be 100 percent complete; and contain ALL original manufacturer boxes with the original UPC code and packing materials including all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
  • Courier charges on returned items are the Customer’s responsibility. ecovibe.com.au may match the shipping method and pay for shipping on replacement or exchange item(s). For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that can provide you with proof of delivery.
  • If you receive a damaged merchandise, it is expected that upon inspection you should reject the delivery and hand over the package back to the couriers. If you accept the package, make sure it is noted on the carrier’s delivery record for ecovibe.com.au to file a damage claim. It is expected that you save the merchandise and the original box as soon as it arrives, notify ecovibe.com.au immediately to arrange for a carrier inspection and a pickup of the damaged merchandise. If you do not notify ecovibe.com.au of damaged goods within the first seven days of arrival, no claim for return and/or compensation will be issued. DEFECTIVE items must be returned directly to ecovibe.com.au within seven days from the receipt date. Also know that ecovibe.com.au has sole discretion for credit, replacement, exchange, or repair.
  • NON-DEFECTIVE returns may be accepted by ecovibe.com.au at its sole discretion and on terms that ecovibe.com.au sees it fit.
  • ecovibe.com.au will not accept any returns without proof of the purchases. ecovibe.com.au recommends customers to keep a copy of the receipt to prove the purchases.

Contact us at admin@ecovibe.com.au for questions related to refunds and returns.