Frequently Asked Questions

Who is EcoVibe?

EcoVibe is an Australian owned and operated company, the parent company is Ample Investments Pty Ltd.

What are my payment options?

You can pay online using a credit cards such as, American Express, Master Card, Visa Card and Debit Card via PayPal.

Is shopping and paying online safe?

All online payments go through a PayPal secured payment system, which is protected by VeriSign Identity Protection. The (VIP) Network offers an extra layer of security and protection. EceVibe does not receive, or record any of your credit card details. (Your personal pin number, credit card number, bank account number etc.) All your payment information is kept by PayPal.

Our Shopping Cart is securely hosted here in Australia, by a reputable Australian Company.

Any personal information you disclose to us is handled with confidence, in accordance with our privacy policy.

What will happen after I have successfully completed an order and payment online?

After you have successfully placed your order and made payment, you will receive an order confirmation email and you may also get a payment confirmation email from PayPal.

If you have any questions regarding your payment or order, please Contact us and we will be more than happy to assist you.

When and how will my order be shipped?

Depending on availability of stock, orders take 2 to 7 working days to ship within the metro area. In the unlikely event that your product is out of stock, we will contact you and discuss providing an alternative product. If you do not wish to discuss an alternative product, we will be happy to issue a refund.

All deliveries are made by a Courier Service Contractors direct to your door.

Do I have to be home at the time of Delivery?

All deliveries are done during business hours to your nominated address by the Courier Service Contractor and must be signed for when received. If a signature cannot be obtained at the time of delivery, a card will be left informing you how to collect your parcel.

If you are unable to take delivery of your parcel in person, the delivery contractor can leave your parcel at the door if you instruct.

Note: If you are not available at the time of delivery and would like your parcel to be left at your nominated address, then please instruct in ‘Delivery comments’ text box while placing an order.

If you instruct us to leave the parcel at your door then you must do so prior to the date of delivery. Neither ecovibe.com.au nor the delivery agent will take responsibility should the parcel go missing after the delivery.

Can my delivery address be different from my billing address?

Yes. Your delivery address can be different from your billing address. However, you can only have one order, to one delivery address. Multiple delivery addresses cannot be entered for a single order.

Please ensure you provide the correct delivery address as parcels which are returned as undelivered, Delivery and Postage paid for the original delivery are not refundable.

Can I track my order online?

If you are a ecovibe.com.au website member, you can log in to your account at any time and check the status of your online order as it progresses.

What happens if I receive damaged or incorrect items in my order?

ecovibe.com.au takes special care while packing all orders, occasionally accidents or errors occur. Any damaged, missing, or incorrect products must be notified to us within 48 hours of your parcel being signed for.

Should your parcel contain a faulty or damaged product ecovibe.com.au in conjunction with the delivery company, will work to rectify the problem as soon as possible.

How will I know when my order has been shipped?

Once your order has been shipped from our premises, you will receive a confirmation email letting you know your package has been shipped. You can also log in to your account and check on the status of your order.

If you need any further information, please contact us by email info@ecovibe.com.au