Delivery

Spend $50 or more and receive free delivering within Australia. Please note that Gift Vouchers do not count towards the $50 spending limit.

At Ecovibe we believe in good customer service we waste no time getting your orders ready and we make sure we ship our order as soon as possible.

Please be advised that during public holidays your order may delay a day or two but we will do our level best to get your order delivered to you on time. If you are having any concerns or doubts please do not hesitate to contact us and our team will be more than happy to assist you.

 Delivery

Please ensure you enter your delivery address correctly as any parcel returned as undeliverable will incur redelivery fee. Postage and charges paid for original delivery are not refundable and restocking fee of $20 will be applied. Your parcel will be delivered during business hours to your nominated address by the Courier Service Contractor and must be signed for when you receive them. If a signature cannot be obtained at the time of delivery, a card will be left informing you how to collect your parcel. The delivery service will hold your parcel to a maximum time. If you are unable to take delivery of your parcel in person the delivery contractor can leave your parcel at the door if you instruct in writing.

Note: If you are not available at the time of delivery and would like your parcel to be left at your nominated address, then please instruct in ‘Delivery comments’ text box.

EcoVibe takes special care while packing all online orders, sometimes accidents or errors happen. Any damage, missing or incorrect product must be notified to us within 48 hours of your parcel being signed for. Should your parcel contain a faulty or damaged product EcoVibe in conjunction with the delivery company, will work to rectify the problem as soon as possible. You can contact us by email at info@ecovibe.com.au .The delivery cost are calculated according to the weight and the post code the parcel is being delivered to for Sydney and Metro Areas delivery fee is $9.99 for a parcel maximum weight of 23kg. Our dispatch time are 2 to 7 working days, during public holidays and festive season it may take longer.